Consumer Information

The REA website provides consumer information to those thinking of buying or selling a property.  This includes information on topics such as agency agreements, sale and purchase agreements, licensing, commission, sales options and advertising.

There is also information on how to make a complaint if you are unhappy with the real estate services you have received or have problems with a real estate transaction.

 

Approved guides

To support consumer protection and ensure you have the information you need at two important stages of the process of buying or selling residential property, two approved guides have been developed.

An agent must not enter into an agency agreement with you for the sale of a residential property unless he or she has provided you with a copy of the approved guide relating to agency agreements before the agreement is signed. You must sign an acknowledgement that you have received the guide.

Similarly, before you sign a sale and purchase agreement for a residential property the agent must give you a copy of the approved guide relating to sale and purchase agreements. You must sign an acknowledgement that you have received the guide.

Further information can be found here in the Resources section of the REA website.

 

Complaints

Click here to find further information on how to make a complaint and the complaint process in the Complaints section on the REA website.

Click here to download the REA Complaint Form.

Please go to settled.govt.nz to find out more about the sale and purchase process.