New Zealand Real Estate Agents Authority (REAA)
The Real Estate Agents Authority (REAA) is the independent government regulatory body for the real estate industry in New Zealand. Their role is to promote a high standard of service and professionalism in the real estate industry and assist in protecting buyers and sellers, and they provide information for buyers and sellers as well as providing advice and guidance for agents, and dealing with complaints about agents’ behaviour.
The Real Estate Agents Authority (REAA) recently released an updated set of rules outlining the code of professional conduct and client care. These rules constitute the professional conduct and client care required by section 14 of the Real Estate Agents Act 2008 and are effective from 8 April 2013.
Please click here to view the latest Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012.
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To support consumer protection and ensure you have the information you need at two important stages of the process of buying or selling residential property, two approved guides have been developed; an agency agreement guide and a sale and purchase agreement guide.
Please refer to the following sources for more information on topics such as agency agreements, sale and purchase agreements, licensing, commission, sales options and advertising.
The following downloadable fact sheets have been developed to provide you with information on the buying and selling process:
- REAA Advertising Information Sheet [PDF]
- REAA Auctions Information Sheet [PDF]
- REAA Commission Information Sheet [PDF]
- REAA Conflicts of Interest Information Sheet [PDF]
- REAA Disclosure Fact Sheet [PDF]
- Buyer’s Agent Information Sheet [PDF]
- Unit Titles Information Sheet [PDF]
You can search the public register of licensees by clicking here.
Click here for more information on how to object to a licence.
The 2008 Act introduces a new complaints system, which will provide transparent and fair processes for all parties involved in a complaint. All agents must have procedures for handling complaints. Using those procedures may be the quickest way to resolve your concerns. If you are unable to sort things out this way, you can complain to the Real Estate Agents Authority under the Real Estate Agents Act 2008. Other existing consumer protections, such as those provided by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, also continue to be available to consumers.
Click here to go to the REAA website for information on How to Make a Complaint.
Click here to download the Complaint Form [PDF]
Please refer to our in-depth complaint information page which you find here.
Where do I go for more information?
If you need more information or assistance with making a written complaint please call the REAA on 0800 for REAA (0800 367 7322).
The REAA contact details are:
Real Estate Agents Authority
PO Box 25371, Wellington 6146
Level 2, 10 Brandon Street, Wellington
Phone: 0800 for REAAA (0800 367 7322)
Fax: 04 815 8468