Complaints

If you have a compliment or a complaint we want to hear about it. Please go to our complaints and feedback page where you will be asked to complete our feedback form with your details and the relevant information.

We listen to our customers. You can trust that we take your feedback onboard. We take pride in what you think we do well, and we learn from what you think we could do better.

If you want to commend one of our Ray White offices or agents, please let us know. We take your words, pass them on to the agent, office and their principal, and our leadership team so that good work is celebrated.

If you feel we haven’t delivered on what we promised, let us know and we’ll start an investigation for you. We take all concerns seriously and every complaint is fully investigated by liaising with you and the Principal of the Ray White franchise in question. If you would prefer us to keep the information you send us confidential, please tell us on the next page. We’ll let you know what we’re doing about your complaint as soon as possible.

Although every effort will be made to resolve your issue, if we are unsuccessful, you may wish to take the matter to your local complaint handling body.

For further information see Australia Complaints or New Zealand Complaints.