Licensee Salesperson, Ray White Remuera
With an impressive career background in media, advertising and sales in Hong Kong, Caroline Yau is well-placed to offer you her superb creativity and distinctive strategies for the marketing of your home.
Her experience and respectable track record firstly at Hong Kong Television and subsequently in the cut throat and competitive world of corporate advertising was a fantastic preparation for what was to come later in her career. She was promoted to senior roles in the telecommunications industry and prior to her move to New Zealand, was head of Sales and Marketing for a multi-million dollar Hong Kong company.
Arriving in New Zealand 17 years ago with her husband and young son and fluent in English, Cantonese, Putonghua and Taiwainese, Caroline looked for a suitable industry that would utilise her knowledge and experience. Real estate was a logical choice and Caroline joined Ray White Epsom in 2002. Ten years later she joined Ray White Remuera – her home neighbourhood and a part of Auckland she is passionate about; a move she has never regretted. Last year she joined forces with Steve Williams to create a remarkable real estate partnership; allowing her to deliver an even higher level of service to her customers.
Over the years she has used her background and language skills to assist many Asian sellers and buyers into the acquisition and sale of real estate. Her warm manner, confidence and focussed approach has won her many accolades and her huge circle of clients love dealing with her and will always endorse her to others. Her clients trust her implicitly.
Anyone who knows Caroline will attest to the fact that she is a passionate dog lover and she’s a familiar sight at local dog-walking spots exercising her two canine companions.
Musical, sociable, with an enviable ability to walk comfortably in two cultures, Caroline is well-connected, out-going and has a deep love and regard for her profession. Loyal to the Ray White brand and proud of her award-winning place in the MJRE team, Caroline has been a Premier member since 2003. In 2014 Caroline fulfilled her goal of completing the National Certificate in Real Estate (Branch Manager) – all the while serving her clients with her usual calm, efficient manner.
Along with her business partner, Steve Williams, Caroline wholly honours the words they stand by:
“The Difference is in the Detail”
Words cannot describe how lucky we were to have Caroline Yau and Steve Williams to list our house in Mt St John Avenue. I would highly recommend them to everyone. Caroline and Steve are a dynamic team. Caroline has talent in language and can speak our language, whilst Steve provided support to liaise with the previous tenants and interested parties. Steve and Caroline worked together and formed a perfect team! Caroline and Steve know the market very well and provide straightforward and tactical advice for a vendor. Selling a home can be extremely stressful, but we were in excellent hands with Caroline and Steve. Caroline was our main point of contact. Caroline is an exceptional agent with strong communication skills, commitment to the job and exceptional professionalism and expertise. She puts a lot of time and care into providing above-expectations client service. Her energy resonates throughout the whole transaction. One of the things we really appreciated about Caroline was her sense of urgency; everything was a priority. Whenever we had a question, whether via email, sms or phone, she responded right away. She updated us after each open house and private inspection with a detailed report and she was always available to provide timely and thorough support during the whole process. As an overseas vendor, what we need is a trustworthy agent. With Caroline and Steve, I had full confidence that they had OUR best interests in mind. 11 out of 10 for excellence and outcome! If you want to be part of a winning team, call Caroline and Steve!
We first met Steve when we were considering how to best renovate our property in preparation for future sale. The advice he gave was concise, appropriate and cost-effective. We then commenced the renovation with a view to selling in the early months of 2015 – however (like most renovations!) it took quite a lot longer than anticipated to complete, meaning we were entering the market in May. We had not wanted to sell over winter however Steve reassured us that there can be a shortage of property for buyers at that time, and that we should still proceed. He was absolutely correct! At the time of marketing, there was only 1 comparable property to ours on the market, meaning we had a strong share of buyers coming to view. Our property did present some challenges – down a long driveway, with a steep ending, and quite a slope to the rest of the section. Steve and Caroline exhibited their creative marketing skills and emphasized the positive points of our property (secluded, quiet, large section, lovely gardens, extremely well presented home). We had a range of potential buyers come to view – with about 50% being of Asian background, all of whom were keen to invest in such a good parcel of land and up to date home. The marketing was excellent and they obtained maximum exposure of the property via print & electronic media and networking with their colleagues. We were advised to stage the property and this turned out to be excellent advice. We also moved out during the selling campaign and this reduced the stress of having open homes as everything was at top presentation at all times, and we weren’t required to invest a huge amount of time in cleaning and gardening every day. The open homes were conducted smoothly and efficiently each weekend and I received prompt feedback after each open home. They also supplied me with full written weekly summaries of potential buyers and their comments about the property. We received a strong offer prior to auction that we decided to accept. Steve and Caroline produced an excellent result and I would have no hesitation in recommending their services to any potential client.
Robyne and John Bell
Steve Williams & Caroline Yau went above and beyond the call of duty. Being an absentee owner, I could not attend to numerous preparation tasks that help smooth the path towards a sale. Steve & Caroline were on the case, which took the pressure off me. They arranged for the house to be packed up and cleaned after 50-years of my family living at this address. They arranged for some maintenance to be done on the home, arranged for a gardener to prepare the grounds and then finally arranged a home staging company to come in and dress the property ready for marketing. All of this was carried out on my behalf and with no stress at all on myself. Steve & Caroline always made themselves available and gave me every confidence that they could do the business. This was no easy property to find buyers for, as although it was a potentially sub-dividable section the site isn’t the easiest to develop and as for renovating the existing home, this was much more than a renovation, it was almost a full re-build. However they promoted the property exceptionally and achieved a great result with competitive bidding on the night. I'd be very pleased to recommend Steve Williams & Caroline Yau to anyone either selling or purchasing a property.
In the short time I have known Caroline Yau, I have found her to be extremely competent, trustworthy, hard working, and professional. She is also willing to go that extra mile in answering any questions or meeting to view the prospective property other than open houses at a time convenient for us. She is a very caring person and likes her client to be at ease in making the right decision. I would recommend Caroline to anyone planning to sell or buy a property. I wish her well for the future.
John and Margaret Geraghty
I have known Caroline for more than 10 years and she has recently sold the 5th property for me. You can be assured of her honest, professional opinion from your first meeting with her. She is highly organised, thorough and very experienced. She will work tirelessly to ensure that the whole selling process is as smooth as possible and that you are constantly updated every step of the way. She never waivers from her only focus of getting the best possible outcome for her clients. I cannot recommend Caroline highly enough. The fact that I continue to entrust her to sell my properties over the years speaks for itself!
I'd like to share with you my recent experience of selling my home. I listed my property for sale by auction with another company in November last year, there were no bidders in the auction room and the property remained unsold after 3 months. Upon expiry of the agency agreement, I listed with Caroline Yau. She sold it in one week's time and achieved a very good price compared with what I'd been offered previously. I am very pleased with the excellent result that Caroline has achieved, thank you Caroline!
It has been our pleasure to have Caroline as our agent, for the sale of 109 The Drive Epsom. We were impressed by how quickly she organised the advertising, photo shoot, and signage. Her capabilities extended to dealing with any legal issues related to the property. Daily she took the time and trouble to pop in and see how our work was progressing, always she expressed approval at what we were doing. Due to her experience as an agent she would tell us what else we could improve on to bring about a successful sale. Caroline, told us how much she loves her job, this we found to be true as she is extremely dedicated to it. Very professional at all times, stylish and with a warm friendly manner. We are very grateful for all the time and effort she put in to finding the person who would be happy in our house, we have the greatest respect for her diligence to achieve her aim. Her teamwork with her colleges on Auction night was both fascinating and brilliant it was a great effort by all. Many many thanks for a job well done.
Ellie, Rodin & Bruce Wooton
This reference confirms that Caroline worked very diligently on behalf of both the vendor and myself as purchaser, on a recent property transaction. She was very thorough in the detail and integrity and worked after-hour to ensure the sale was concluded swiftly, her follow-through was excellent. I can highly recommend Caroline's services to any vendor or purchaser.
We would like to take this opportunity to pay tribute to Caroline Yau of your office, who has acted for us on the sale of our property at 40A Clonbern Road, Remuera. Throughout the sale process over the last two months, we have found Caroline to be an exceptional, dedicated and professional salesperson with an amazing work ethic. We have both never before in our respective business careers encountered anyone with such a propensity for hard work. She was a pleasure to deal with and constantly kept us appraised of the sale procedure and progress. Her immediacy of response to all communications by phone, text and email, irrespective of the time of day or night, was quite astonishing. After a week of dealing with Caroline we started affectionately, between ourselves, referring to her as "Wonder Woman"! Apart from all the above mentioned attributes, it is clear that Caroline is a very loyal and dedicated employee, as I am sure that many of your competitors in the Real Estate market must have made overtures from time to time to Caroline to work for them.
Chris and Jeff Holland
It is my priviledge and pleasure to be an acquaintance of Caroline in the short time I have known her. During that time she has handled my enquiries in a most excellent and efficient manner. Professional is a word over used in many circles. I prefer to say trustworthy, hard working, thoroughly informative, creative, caring and keenly aware of ones needs, when referring to Caroline. I highly recommend her to any prospective purchaser or vendor who is looking for honesty and integrity.
If you want a trustworthy and competent Real Estate Agent – use Caroline Yau. Caroline has helped us to buy a property in Epsom during very competitive market in May 2013. She is a brilliant communicator with outstanding attention to the details. The service we received from Caroline was exceptional. We wish you the same positive experience. Regardless of whether you are buying or selling, I would highly recommend Caroline Yau to help you in this life changing move. After all - She is "The Professional"
Dr Antonia Birry
I write to express our appreciation of your excellent competencies in marketing and eventually getting our property sold in an extremely short period of campaign. Both my wife and I strongly feel that you are a superb professional. Your performance far exceeded our expectations. Your competencies effectively relieved us from the stress of preparing, marketing and selling our property. As we feel you are second to none, we will not hesitate to recommend you to our friends and acquaintances who desire to sell their property.
The sale of the property was through an Auction process which we used as an option for the first time. Caroline made us comfortable right through the process and it was "stress free".
Throughout the marketing period we found Caroline to be reliable, considerate, efficient, thorough, flexible and very personable.
Dr Lynda and Richard Gee
Caroline's professional approach and her attention to detail resulted in two successful sales. Caroline kept us informed on a regular basis and we found her advice was always correct and made the open home and auction processes so much easier to us.
Robert and Marina Zubielevitch
I want to take this opportunity to say a Big Thank you! Your hard work has paid off. I should say you did a great job to get the things done within the tight time frame. It is great working with you.
I must say, it was comfortable to work with Caroline, as she is such a detailed, considerate, hard-working real estate sales professional. Throughout the selling process, I had a chance to gain greater knowledge about property selling and purchasing from you than before. Thank you for your effort, Caroline